Frequently Asked Questions

Yes, our honey is 100% pure, natural, and raw. We do not heat or pasteurize it, and we do not add artificial sugars or syrups.

Honey can naturally crystallize over time, especially in cooler weather. Crystallization does not necessarily mean that honey has spoiled. To soften it, place the tightly closed jar in warm water.

Our Sweet Honey is premium KPK berry honey, crafted naturally by choti makhi (small bees) from farm-managed wild Berr flowers.

Our Sweet Honey is sourced from Khyber Pakhtunkhwa, Pakistan, while our Gur - گڑ is made from sugarcane sourced from Punjab, Pakistan.

Store honey and Gur in a cool, dry place away from direct sunlight. Keep containers tightly closed after each use.

Shelf life depends on the product and how it is stored. Please check the packaging for the best-before date and storage instructions.

We currently deliver across Karachi. For deliveries to other cities, please contact us on WhatsApp to check availability.

Delivery charges may vary depending on your location and order. Contact us on WhatsApp to confirm the delivery charges.

Yes! We accept both Cash on Delivery (COD) and online payments.

Please contact us on WhatsApp within 24 hours of receiving your order. Share your order details, a clear picture of the product, and a brief explanation of the issue. We will review your complaint and work with you to arrange a suitable solution, such as a replacement.

If you have a concern about your product, please contact us on WhatsApp within 24 hours of receiving your order. Share the details and a picture, if possible. We will review your concern and do our best to help. Returns, exchanges, or replacements will be handled according to the nature of the issue.